Passenger Knowledge Base
Welcome
Login
Home
Solutions
Enter your search term here...
Search
New support ticket
Check ticket status
0330 460 9998
Solution home
Mobile Ticketing
Ticket Sales
11
Add or edit Ticket Coverage/Zones
Featured Tickets (Formerly Root Level Tickets)
Fixed date tickets
How long do users have to activate a ticket?
Managing purchases through web guest checkout
View all 11
Ticket Gifting
2
Refunding a ticket which has been gifted
Step by step guide to gifting a ticket
Using Active Tickets on Vehicles
3
What to do when the ETM QR system fails
Can a customer use a mobile ticket without internet connection?
What should I do if the app says "Ticket unavailable" or shows the wrong countdown?
Activating Tickets
2
What happens to tickets when the clocks change?
Flexible tickets and activation schedules (e.g. off-peak)
Refunds and Disputes
3
Fraudulent use; 'Card testing'
Managing disputed payments
Refunding a payment
Purchasing Tickets
5
How can customers manage their payment methods/cards in the app?
How can I locate a missing ticket?
How can I resend a payment receipt?
Why customers appear to be charged when their payments are not successful
Why is a customer's payment not being accepted or card not being added to an account?
Accounting and Revenue
2
How do I create a revenue report?
What is the ticket "Reference"?
Discount Codes
2
How do I create a discount code?
Discount codes FAQs