Passenger Knowledge Base
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New support ticket
Check ticket status
0330 460 9998
Add or edit Ticket Coverage/Zones
Featured Tickets (Formerly Root Level Tickets)
Fixed date tickets
How long do users have to activate a ticket?
Managing purchases through web guest checkout
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Refunding a ticket which has been gifted
Step by step guide to gifting a ticket
Using Active Tickets on Vehicles
What to do when the ETM QR system fails
Can a customer use a mobile ticket without internet connection?
What should I do if the app says "Ticket unavailable" or shows the wrong countdown?
What happens to tickets when the clocks change?
Flexible tickets and activation schedules (e.g. off-peak)
Refunds and Disputes
Fraudulent use; 'Card testing'
Managing disputed payments
Refunding a payment
How can customers manage their payment methods/cards in the app?
How can I locate a missing ticket?
How can I resend a payment receipt?
Why customers appear to be charged when their payments are not successful
Why is a customer's payment not being accepted or card not being added to an account?
Accounting and Revenue
How do I create a revenue report?
What is the ticket "Reference"?
How do I create a discount code?
Discount codes FAQs