Passenger Knowledge Base

Ticket Sales 11

• Add or edit Ticket Coverage/Zones
• Featured Tickets (Formerly Root Level Tickets)
• Fixed date tickets
• How long do users have to activate a ticket?
• Managing purchases through web guest checkout

View all 11

Ticket Gifting 2

• Refunding a ticket which has been gifted
• Step by step guide to gifting a ticket

Using Active Tickets on Vehicles 3

• What to do when the ETM QR system fails
• Can a customer use a mobile ticket without internet connection?
• What should I do if the app says "Ticket unavailable" or shows the wrong countdown?

Activating Tickets 2

• What happens to tickets when the clocks change?
• Flexible tickets and activation schedules (e.g. off-peak)

Refunds and Disputes 3

• Fraudulent use; 'Card testing'
• Managing disputed payments
• Refunding a payment

Purchasing Tickets 5

• How can customers manage their payment methods/cards in the app?
• How can I locate a missing ticket?
• How can I resend a payment receipt?
• Why customers appear to be charged when their payments are not successful
• Why is a customer's payment not being accepted or card not being added to an account?

Accounting and Revenue 2

• How do I create a revenue report?
• What is the ticket "Reference"?

Discount Codes 2

• How do I create a discount code?
• Discount codes FAQs