Purchasing Tickets

How can customers manage their payment methods/cards in the app?
When logged in to the app a 'Payment methods' option appears inside the settings menu. The payment methods screen enables users to: View a l...
Tue, 15 Feb, 2022 at 10:35 AM
How can I locate a missing ticket?
There can be different reasons that a customer reports that a payment has been taken but they haven't received a ticket. We recommend the following thi...
Mon, 14 Mar, 2022 at 3:25 PM
How can I resend a payment receipt?
If one of your customers asks for a payment receipt to be resent, log in to your Stripe account and locate the payment in question. We advise searching by t...
Tue, 15 Feb, 2022 at 10:43 AM
Why customers appear to be charged when their payments are not successful
When a payment card is blocked because of an incorrect postcode the Payment Service Provider (PSP) which authorises the transaction must first charge the cu...
Tue, 15 Feb, 2022 at 10:44 AM
Why is a customer's payment not being accepted or card not being added to an account?
There are many reasons that payments can be declined or payment cards cannot be added to accounts. Banks, Stripe (the Passenger payment service provider) an...
Tue, 14 Jan, 2020 at 2:49 PM