Purchasing Tickets
When logged in to the app a 'Payment methods' option appears inside the settings menu. The payment methods screen enables users to: View a lis...
Tue, 15 Feb, 2022 at 10:35 AM
There can be different reasons that a customer reports that a payment has been taken but they haven't received a ticket. We recommend the following thin...
Mon, 14 Mar, 2022 at 3:25 PM
If one of your customers asks for a payment receipt to be resent, log in to your Stripe account and locate the payment in question. We advise searching by t...
Tue, 15 Feb, 2022 at 10:43 AM
When a payment card is blocked because of an incorrect postcode the Payment Service Provider (PSP) which authorises the transaction must first charge the cu...
Tue, 15 Feb, 2022 at 10:44 AM
There are many reasons that payments can be declined or payment cards cannot be added to accounts. Banks, Stripe (the Passenger payment service provider) an...
Tue, 14 Jan, 2020 at 2:49 PM