Passenger Knowledge Base

When logged in to the app a 'Payment methods' option appears inside the settings menu. The payment methods screen enables users to: View a lis...

There can be different reasons that a customer reports that a payment has been taken but they haven't received a ticket. We recommend the following thin...

If one of your customers asks for a payment receipt to be resent, log in to your Stripe account and locate the payment in question. We advise searching by t...

When a payment card is blocked because of an incorrect postcode the Payment Service Provider (PSP) which authorises the transaction must first charge the cu...

There are many reasons that payments can be declined or payment cards cannot be added to accounts. Banks, Stripe (the Passenger payment service provider) an...