Purchasing Tickets
When logged in to the app a 'Payment methods' option appears inside the settings menu. The payment methods screen enables users to: View a list o...
Fri, 29 Sep, 2023 at 4:22 PM
There can be different reasons that a customer reports that a payment has been taken but they haven't received a ticket. We recommend the following thin...
Fri, 29 Sep, 2023 at 4:23 PM
If one of your customers asks for a payment receipt to be resent, log in to your Stripe account and locate the payment in question. We advise searching by t...
Fri, 29 Sep, 2023 at 4:23 PM
When a payment card is blocked because of an incorrect postcode the Payment Service Provider (PSP) which authorises the transaction must first charge the cu...
Fri, 29 Sep, 2023 at 4:24 PM
There are many reasons that payments can be declined or payment cards cannot be added to accounts. Banks, Stripe (the Passenger payment service provider) an...
Fri, 29 Sep, 2023 at 4:24 PM