Using Active Tickets on Vehicles

What to do when the ETM QR system fails
Boarding codes (also known as "words of the day") are 5 character words that change daily and can be used by drivers to validate the tickets manua...
Fri, 29 Sep, 2023 at 4:16 PM
Can a customer use a mobile ticket without internet connection?
Internet connection is required initially to purchase and activate a ticket. Once the ticket is activated, the customer can continue using their ticket for...
Fri, 29 Sep, 2023 at 4:17 PM
What should I do if the app says "Ticket unavailable" or shows the wrong countdown?
If a customer has a valid ticket but it is showing as unavailable in their app with a clock then there is likely to be an issue with the device. Check the c...
Fri, 29 Sep, 2023 at 4:18 PM