Refunds and Disputes

Fraudulent use; 'Card testing'
What is "Card-testing" 'Card-testing' is when one person steals multiple credit cards, or mass produces card numbers, and tests them a...
Mon, 14 Mar, 2022 at 3:08 PM
Managing disputed payments
When a transaction is disputed a charge of £15 is made by Stripe. This is refunded if the dispute is successfully challenged, and you are able to demonstrat...
Mon, 14 Mar, 2022 at 3:07 PM
Refunding a payment
When payment for a ticket is refunded from Passenger Cloud, the ticket is disabled, unless it is a Gifted Ticket. This means it can no longer be used by the...
Fri, 11 Feb, 2022 at 3:53 PM