Passenger Knowledge Base

You can update a customer’s email address in Passenger Cloud. To do this, log into Passenger Cloud, search for the email address that they currently use...

Customer accounts can be locked automatically when suspicious activity is detected through a system called Login Lock, which can activate when a mobile app ...

Some customers may wish to delete their account if they are no longer using the service. It is an important part of UK data protection law that a user shoul...

Customers can reset their own passwords using the app by following these steps: Go to the log in screen on the app Tap "Forgotten password" En...

The vast majority of customers using the mobile apps use them as they should, but there will always be users who will try to game the system for their own b...

Websites When a user logs in and is directed to the account page a new menu item “Account details” has been added. Clicking on this menu item reve...

Customers should log in to a new device. This will log anyone out of the lost device disabling travel on it, and securely move any tickets, both active and ...