FAQ

Help Desk opening hours this Christmas
Help Desk support will be available as usual during standard office hours (Monday - Friday, 9 am - 5 pm) over the Christmas and New Year period. We will...
Tue, 6 Dec, 2022 at 11:26 AM
How do I complete my PCI validation documents?
Once you start taking card payments online and yearly after that you'll need to go through some PCI validation checks. Passenger uses Stripe for ca...
Mon, 14 Mar, 2022 at 5:07 PM
How do I escalate customer app issues to the Passenger team?
Send a support request to help@passengerteam.com with as much of the following information as possible. This helps us to work out where the issue might be: ...
Tue, 14 Jan, 2020 at 4:07 PM