Departure boards show stop-centric information about upcoming journeys. This information comes from a blend of SIRI-SM, journey data from the current TXC dataset and persistent line/service/operator information stored from the current and past TXC datasets.
Departure boards do not show:
More than 30 departures
Departures in the past
The last visit for a journey (i.e. a bus that will only arrive and won’t depart from the stop)
What does a departure look like?
Departure times are be displayed as 24 hour times or relative minutes (rounded down to the nearest minute), or “Due”.
Time until expected/aimed departure
Shown on websites & apps
Less than one minute
Less than one hour
Relative minutes, eg “5 mins”
One hour or more
24 hour clock “15:25”
Scheduled departures can be provided by the Dataset source or the SIRI-SM source (see “Departure data sources” below.
A scheduled departure will have an aimed arrival time, and an aimed departure time.
Real time departure data can be provided by the SIRI-SM source.
A real time departure will have an aimed arrival time, and an aimed departure time, and also an expected arrival time and an expected departure time. The expected times are the real time updates from the aimed times, and these are displayed in green.
The departure time that is chosen to show to the user will be the expected departure time (if known), or the aimed departure time if not.
Departure data sources
Departure data can come from multiple sources.
Scheduled visits via TransXChange datasets uploaded to Passenger Cloud
Scheduled or “real time” visits via a SIRI-SM supplier. This is usually based on TXC imported at the provider, combined with real time vehicle location data, to create predictions.
These two data sources can be seen in Passenger Cloud;
The left column shows the current TXC dataset in Passenger’s system.
The middle column shows the SIRI dataset source.
These sources are then combined to produce the resulting departure board (right column).
If both sources are in use, the resulting departure boards will be a combination of both sources. Data from both
sources are matched by line, operator and time (to the minute).
When they match, they are combined to show as one departure. The destination from the SIRI-SM feed is used if available (see also Destination names).
No SIRI-SM data
Departures over an hour away
SIRI-SM usually only provides data up to an hour in advance. For later departures on the board, under the default configuration, the dataset source is used to populate the departure board for later times.
No data at all
Under the default configuration (which will use both sources) if no SIRI-SM data is available, the dataset source will be used instead.
When data sources don’t match
In cases where there is departure data that does not match by time, both will show as departures in the resulting departure board. This will usually occur because one of the sources has a different TransXChange file - either the one Passenger has, or the one the SIRI-SM provider is using.
When lines or operators don’t match
By default, SIRI-SM departures are matched by operator and by line name. This is known as strict matching. If either of these does not match, the departure will not be shown on the departure board.
Strict matching disabled
When strict matching is disabled, if we can’t match on both an operator and line name, then we will only match on the operator. If this still doesn’t match, it won’t be shown on a departure board.