When creating or editing ticket products, you can define the "entitlement" for a ticket. This defines the rules around when and how the ticket is entitled to be used.
There are two types of tickets in Passenger Cloud. Flexible, and fixed date tickets.
If the ticket type is a fixed date ticket, the entitlement will be a date range.
An example of this would be a ticket which may be used as many times as the user wishes but only over the Christmas holiday season, such as 1st December 2022 until the 2nd January 2023. The entitlement for this ticket would be 01/12/2022 to 02/01/2023 and the ticket is unusable outside of this time period.
If the ticket type is a flexible ticket, the entitlement will be a short period of time, combined with a quantity of how many times it can be used.
Flexible tickets can have time periods in minutes or days.
An example of this could be a day ticket, which can be used for 24 hours from it's activation time, but only used once. The entitlement of this ticket would be 1 day, and the quantity would be 1 use.
Another example of this could be a carnet ticket, which can be used multiple times, but only for a short period of time - such as a (5x) 1 hour ticket. The entitlement of this ticket would be 1 hour, and the quantity would be 5 usages.
How long is an inactive ticket valid for?
Each ticket has a customisable activation expiry period so that operators can accommodate the changing travel habits of their customers. For example, this enables flexible carnets and supports time-based marketing initiatives promoting certain tickets
Within the app, the customer will be shown a "Use Before" date for tickets in their list of purchased tickets that are currently inactive. Once the ticket is activated the expiry date and time is displayed instead.