Disruptions, also known as service updates, are used by operators to let users know when there is a problem on their network.

Disruptions are distinct from real-time updates to stop visit times or vehicle locations. Disruptions are also distinct from journey cancellations - though a real-world disruption may cause a cancellation. 

In Passenger Cloud, there are 3 main types of service updates that are available to operators: 

  • Network alert
  • Line alert
  • Stop alert

Both current and future alerts are shown so customers can see disruptions that affect current and future journeys.

On timetable pages, only alerts that apply to the current date/time selection are shown. Disruptions that are restricted to a start/end time, rather than a full-day disruption, will only show when that time period is current.

Continue to the next article on Managing Disruptions: Alert types.