Network alert
Network alerts are designed for issues that affect the entire network and have a severe impact on most, if not all, services. As such, we give this prominence when being displayed on websites and apps. Some examples for which an operator may use this might be snow, a city-wide event causing mass road disruption or an emergency situation.
As network alerts are given such prominence, it’s important to use these sparingly and not for short-lived / minor incidents, or marketing messages - this reduces the effectiveness of the feature when it’s needed most.
How it's displayed on apps
On the app, the network alert surrounds the search bar at the top taking prominence on the Explore screen.
How it’s displayed on websites
On the web, the alert shows at the top of every page in a yellow/orange colour indicating caution. It is also displayed at the top of the service updates page.
Line / Stop alert
This is any disruption that affects part of or all of a line or stops. These are most commonly used for roadworks, and road traffic incidents etc.
You can select any combination of lines or stops affected by the disruption on the following screen.
On the website, service updates are shown on the right of the homepage, when not viewed on a small screen.
Line / Stop alerts are shown on timetable pages, however only current alerts are shown. Users should change the timetable date from the date picker to preview disruptions for future journeys.
How it's set up in Passenger Cloud:
How it's displayed to customers:
Continue to the next article on Managing Disruptions: Causes and Effects.