Network alert 

Network alerts are designed for issues that affect the entire network and have a severe impact on most, if not all, services. As such, we give this prominence when being displayed on websites and apps. Some examples for which an operator may use this might be snow, a city-wide event causing mass road disruption or an emergency situation.

As network alerts are given such prominence, it’s important to use these sparingly and not for short-lived / minor incidents, or marketing messages - this reduces the effectiveness of the feature when it’s needed most. 

How it's displayed on apps 

On the app, the network alert surrounds the search bar at the top taking prominence on the Explore screen. 

How it’s displayed on websites

On the web, the alert shows at the top of every page in a yellow/orange colour indicating caution. It is also displayed at the top of the service updates page.  

Line alert 

This is any disruption that affects part of or all of a line. These are most commonly used for roadworks, and road traffic incidents etc. 

For line alerts, you can assign which lines will be affected by the disruption. On the website and app, this will then display on the line’s timetable section as well as other areas. 

On the website, service updates are shown on the right of the homepage, when not viewed on a small screen.

Line alerts are shown on timetable pages, however only current alerts are shown. Users should change the timetable date from the date picker to preview disruptions for future journeys. 

How it's displayed on websites 


How it’s displayed on apps   

Stop alert 

Stop alerts can be created to highlight issues that affect one or multiple stops only. These are displayed on the service updates summary page on the website and app.

How it’s displayed on websites 

How it's displayed on apps 

On the app, they are also highlighted on the explore/map section as well as any timetables that feature that stop. 

Continue to the next article on Managing Disruptions: Causes and Effects.