There are a number of reasons as to why a journey may not be fully or partially running as scheduled. In these cases, you may wish to cancel the journey within Passenger Cloud. 


  • Cancelling whole journeys will remove them from departure boards and journey plans only.

  • Partially cancelling journeys will remove them from departure boards only.

 

It is always preferable to upload a new TransXChange dataset for long term network changes, journey cancellations should be used sparingly where this is not possible.

 

Using the Journey Cancellations section of Passenger Cloud, you can: 


  • Cancel a line (inbound, outbound or both)

  • Cancel one or more whole journeys

  • Partially cancel a journey - certain stops or multiple stops within a single journey

  • Partially cancel multiple journeys - certain stops or multiple stops within multiple journeys that share the same journey pattern


Continue to the next article on Managing Journey Cancellations: Guide to cancelling journeys