Ticket Verification

How do I verify a student or child account?
When a customer requests you validate their account, you can do this via Passenger Cloud. Simply log in and search for the customer account using their emai...
Fri, 11 Feb, 2022 at 3:11 PM
How does a customer re-upload/change a selfie?
Once a verification has been approved, a selfie can no longer be changed. However, if a customer takes a selfie that is rejected or if they wish to chan...
Fri, 11 Feb, 2022 at 3:11 PM
How should tickets be verified by drivers/inspectors?
Validating a QR code Customers should scan their tickets under the QR reader, and the ETM (Electronic Ticket Machine) will determine whether the ticket is ...
Mon, 14 Mar, 2022 at 3:05 PM
Verification locations and requirements
Tickets for some passenger classes (eg children and students) sometimes require verification. Verification requirements Verification requirements can b...
Tue, 14 Jan, 2020 at 12:37 PM
What happens if the customer's ticket is displaying the wrong boarding code?
If the device is displaying the wrong boarding code the ticket isn't valid. Check the customer's device has the correct date and time. In addition...
Tue, 14 Jan, 2020 at 12:35 PM