Passenger Knowledge Base

When a customer requests you validate their account, you can do this via Passenger Cloud. Simply log in and search for the customer account using their emai...

Once a verification has been approved, a selfie can no longer be changed. However, if a customer takes a selfie that is rejected or if they wish to change ...

Validating a QR code Customers should scan their tickets under the QR reader, and the ETM (Electronic Ticket Machine) will determine whether the ticket is ...

Tickets for some passenger classes (eg children and students) sometimes require verification. Verification requirements Verification requirements can be c...

If the device is displaying the wrong boarding code the ticket isn't valid. Check the customer's device has the correct date and time. In addition, ...