Passenger Cloud has different levels of access based on the roles granted. These can be finely controlled, giving access to different combinations of capabilities, but are broadly defined as follows:
|Customer support agent
|View customer tickets and verify child/student accounts, overturn Login Lock
|Customer support supervisor
|Issue complimentary tickets, refunds and disable tickets
|Export revenue data and bank transfers
|Ticket product manager
|Manage mobile tickets available for sale
|Manage network datasets (TXC) imports, link lines and manage associated assets (Timetable, Map and Fare PDF's)
|Manage fines and revenue protection
|View reports of other staff member's actions
|Authorized to request changes to permissions of other users (via the help desk).
|Create and manage cancellations for journeys
|Creates and manages disruption alerts
Please get in touch via email@example.com if you require any assistance with creating or managing new accounts for Passenger Cloud.