Passenger Cloud has different levels of access based on the roles granted. These can be finely controlled, giving access to different combinations of capabilities, but are broadly defined as follows:
| Customer support agent | View customer tickets and verify child/student accounts, overturn Login Lock |
| Customer support supervisor | Issue complimentary tickets, refunds and disable tickets |
| Finance agent | Export revenue data and bank transfers |
| Ticket product manager | Manage mobile tickets available for sale |
| Network manager | Manage network datasets (TXC) imports, link lines and manage associated assets (Timetable, Map and Fare PDF's) |
| Ticket inspector | Manage fines and revenue protection |
| Auditor | View reports of other staff member's actions |
| Staff Manager | Authorized to request changes to permissions of other users (via the help desk). |
| Journey Manager | Create and manage cancellations for journeys |
| Disruption Manager | Creates and manages disruption alerts |
Please get in touch via help@passengerteam.com if you require any assistance with creating or managing new accounts for Passenger Cloud.