Tickets for some passenger classes (eg children and students) sometimes require verification.

Verification requirements

Verification requirements can be customised with any text. We recommend something along the lines of:

After uploading your photo you'll need visit the Travel Centre to verify you are under 18. You can use a passport, birth certificate or a national ID card.

Verification locations

Where verification has to be in-person, the app can direct passengers to 1 or more verification locations.

To set up a verification location, we require a name and a full address (from this we'll also work out a latitude and longitude). We can also include a description, such as opening hours. Locations can be listed in any order of preference.